The Drawzilla help centre
Questions at Drawzilla are answered by e-mail, with separate addresses for compliance and for prize delivery, and the Help Centre is organised by topic from Account & Verification to Fairness & Transparency. The details worth attaching to a query are listed below.
Contacts
| Matter | Address |
|---|---|
| Tickets, draws, payments | support@drawzilla.com |
| Verification, source of funds, compliance | compliance@drawzilla.com |
| Delivery of a physical prize | concierge@drawzilla.com |
| Complaints | the complaints form linked from the site |
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- State your Drawzilla username
- Quote the draw or ticket reference
- Add the transaction ID or wallet address for a payment query
- Describe the issue in a few sentences
- Attach a screenshot or document where it helps
Help Centre topics
| Section | What is covered |
|---|---|
| Account & Verification | creating an account, KYC, account security, updating details |
| Deposits & Withdrawals | supported cryptocurrencies, confirmations, processing, minimum amounts |
| OG Draw | buying tickets, winning numbers, prize tiers, verifying results |
| VIP Draw | knockout rounds, Odd and Even choices, prize delivery, Stablecoin Equivalents |
| Prizes & Delivery | luxury goods, property and travel prizes, shipping and customs |
| Fairness & Transparency | public market data, Outcome Generation Framework, Audit Bundle |
| Responsible Gaming | self-exclusion, player protection, guidance |
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Playing within your limits
Deposit limits, spending limits, cooling-off periods, self-exclusion and account closure are available to you through our support team, and a limit set by you on the first day is far easier to keep than one added after a long week. Accounts believed by us to be operated by an underage person are suspended while the matter is investigated.
Frequently asked questions
How is support contacted?
By e-mail at support@drawzilla.com; compliance and prize-delivery matters have their own addresses.
What should a payment query include?
Your username, the transaction ID or wallet address, the amount and a short description, with a screenshot where it helps.
Where are results verified?
The Transparency link on every draw card opens the Audit Bundle with the market data behind the settlement.
Which responsible play tools are available?
Deposit limits, spending limits, cooling-off periods, self-exclusion and account closure, requested through our support team.